Terms & Conditions

Last Updated: December 2025

Engezna operates as a technological intermediary connecting customers with service providers (stores, restaurants, supermarkets, groceries, pharmacies, and more). ⚠️ Important Clarification: Engezna is NOT a restaurant, store, or delivery service. We are not responsible for: • Food preparation or product quality • Order accuracy and preparation • Delivery timing and execution All service providers are independent businesses and are fully responsible for their services.

Sweifcom for Trade and Export (LLC) - Commercial Registry: 2767

Saleh Hammam St., next to Al-Abasiri Mosque, Beni Suef, Egypt

These Terms are governed by the laws of the Arab Republic of Egypt and comply with the Egyptian Consumer Protection Law (Law No. 181 of 2018)

For inquiries: [email protected]

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Terms & Conditions

Last Updated: December 2025

Sweifcom for Trade and Export (LLC) - Commercial Registry: 2767

Saleh Hammam St., next to Al-Abasiri Mosque, Beni Suef, Egypt

These Terms are governed by the laws of the Arab Republic of Egypt and comply with the Egyptian Consumer Protection Law (Law No. 181 of 2018)

For inquiries: [email protected]

Terms & Conditions

Platform Nature and Role

Orders and Delivery

Discount Codes and Promotions

Fake Orders and Fraud

Complaints and Dispute Resolution

Refund and Return Policy

Terms & Conditions

Platform Nature and Role

Orders and Delivery

Discount Codes and Promotions

Fake Orders and Fraud

Complaints and Dispute Resolution

Refund and Return Policy